Politique d’expédition

SHIPPING POLICY

Order Processing
All orders are processed within 1 to 3 business days after payment is received. You will receive a confirmation email as soon as your order has shipped, including a tracking number so you can follow your package's journey.

Free Worldwide Shipping
We offer free shipping on all orders, no matter where you are in the world.

Delivery Times
Estimated delivery times generally range between 7 and 20 business days, depending on your location, local customs conditions, and the carrier handling delivery. These timeframes are provided for informational purposes only and do not constitute a contractual commitment on our part. We cannot be held responsible for delays caused by the carrier, customs, or any event beyond our control (weather conditions, strikes, local public holidays, etc.).

Customs Duties, Brokerage Fees, and Import Taxes
Depending on your country of residence, your order may be subject to customs duties, brokerage fees, and/or import taxes (local VAT, goods and services tax, etc.), applied once the package arrives in your country. Any such fees, if applicable, are entirely the customer's responsibility and are not included in the price shown in our store or in the shipping cost.

Plush & Cloud has no control over these fees, which are determined by each country's own customs regulations, and cannot be held responsible for their amount. We recommend checking with your local customs authorities before placing your order to find out what fees may apply in your country.

Refusing to pay these fees upon delivery may result in the package being returned or destroyed by local customs authorities; in such cases, we cannot guarantee any refund of shipping or customs costs incurred.

Order Tracking
A tracking number is sent to you by email as soon as your order ships. Some carriers may take a few days to update tracking information once the package has been picked up.

Lost, Damaged, or Delayed Packages
If your package appears to be lost, damaged, or unusually delayed, please contact us at contact@plush-and-cloud.com so we can follow up with the carrier on your behalf.

Shipping Address
It is your responsibility to provide a complete and accurate shipping address when placing your order. Plush & Cloud cannot be held responsible for packages that are not delivered or are delayed due to an incorrect or incomplete address provided by the customer.

Contact
For any questions regarding the shipping of your order, please contact us at contact@plush-and-cloud.com.